Anna Span Sex Toys

Delivery & cancellation info

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Orders placed before 4pm Monday to Friday are usually despatched the same day however, orders made over the weekend will be despatched on Monday morning. Please note bank holidays are not classed as working days. If any items are out of stock you will receive notification via email and will be sent the items as soon as they are in stock by special delivery (obviously at no extra cost to you) we receive delivery of goods twice weekly so any delay is usually only a few days.

 

AnnaSpanSexToys.com uses Royal Mail First Class Delivery, Royal Mail Special Delivery and Interlink to get your parcel to you as soon as possible. If you live in remote parts of the UK and require a next-day delivery service, please choose Royal Mail Special Delivery to ensure delivery is on time.

 

Each delivery will require a signature.  If you are not in when it arrives the postman will leave a card, which instructs you how to receive your goods.  You can either have them redelivered, delivered to another address, delivered to a post office or pick them up from your nearest postal depot, whichever is easier for you.  Please note delivery address must be the same address as the card registration address.

 

If you have not received your goods after the specified times below (depending on the delivery option you chose) then please email us at support@annaspansextoys.com and we will chase the delivery for you.

 

UK delivery costs:

Delivery for destination in the UK is free for orders over £30!

 

Service Delivered   Cost            
First Class Royal Mail 1 - 3 working days                 £2.95    
Royal Mail Special Delivery 1 working day        £4.95

 

   

European Delivery Costs and Options:
   

Service     Delivered Cost
Air Mail - Europe - No Tracking Code     4 - 6 working days £5.00
Air Mail Signed For - Europe 3 - 5 working days £10.00


             
Worldwide Delivery Costs and Options:
 

Service Delivered Cost
Air Mail - Rest of the World - No Tracking Code 5 - 7 working days £10.00
Air Mail Signed For - Rest of the World       4 - 6 working days   £20.00


             
Import Charges.

 

Any customs or import duties are levied once the package reaches its destination country, therefore any additional charges for customs clearance must be borne by the recipient.

 

We deliver to these countries worldwide:

 

Australia
Austria
Belgium
Bulgaria
Canada
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Falkland Islands
Finland
France
Germany
Gibraltar
Greece
Hong Kong
Hungary
Iceland
Ireland
Israel
Italy
Japan
Latvia
Lithuania
Luxembourg
Macedonia
Malta
Monaco
Netherlands
New Zealand
Norway
Poland
Portugal
Slovakia
Slovenia
Spain
Sweden
Switzerland
United Kingdom
United States

 

If you placed an order for delivery to a country that is not listed here, the order will be cancelled and you will be refunded as soon as possible.

 

Discreet delivery and payment:

All our toys will come in plain packaging, so no explaining to the family your penchant for squidgy anal toys will be necessary. Also, you bill will say 'ClickandBuy' on your bank statement, rather than 'Vibrating Hard Cocks Ltd', or similar, so no embarrassment there either.

Returns policy:

To cancel your order, you must notify us in writing within 7 days of receipt of goods, quoting order number, name and address, details of the product(s) and the reason for return. Goods must be returned to us within 28 days of receipt. You may return unused and unopened products within 14 days for a full refund (less P&P).
You may also exchange unused and unopened products within 30 days for alternative items (additional postage charges may be incurred). If you return goods, please always retain proof of posting for your records, which can be obtained from the Post Office, which is a free service. You will be responsible for the returned products until they reach us.

 

If you are returning an item or items to us for a refund or an exchange then please use the address below:

 

Customer Service Centre
The Old Bakery, Ashley Gardens
Rusthall
Tunbridge Wells
Kent
TN4 8TU

We usually process a refund or exchange within 3-5 working days of receipt. Replacement items can only be sent once we have received your returned order.

 

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